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Emergency Advice
To help save time
and money, we provide a number of self help "hints
& tips" when problems occur with your hot water
system.
Note: For your own safety do not
attempt to repair any part of the hot water unit yourself.
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Check other
gas appliances to see if gas service is available. If
there is no gas available to your premises, contact
your local gas supplier
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Check if pilot
light is on. If not, relight by following instructions
on the hot water heater
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If you cannot
re-light the pilot light, call Hot Water Professionals
on 13 21 13
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Check fuse has
not blown or circuit-breaker has not tripped. Replace
fuse wire or reset circuit-breaker
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When turning
on again notice if the meter turns (paying attention
to times of limited use such as off-peak periods –
consult your local electrical supply provider), you
may see the meter spin faster, this would indicate the
water is being heated again
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Leave switch
on for about an hour and check a hot water tap closest
to the cylinder. Upon running the tap for a short period
you should feel the water beginning to heat
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If water remains
cold and you see no other visible reason for a malfunction
call Hot Water Professionals on 13 21 13
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Check other
hot water taps to see if the problem is limited to only
one tap or an area. Check the cold water taps as well
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If only the
hot water is affected, check for broken pipes or leaking
cylinder (see section here on leaking cylinders)
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If no water
is evident at the property, check for the possibility
of a frozen pipe (in colder areas &/or seasons)
or consult your local water provider.
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Turn the gas
off at the heater. A gas cock should be close to the
heater and will require only a half a turn to shut it
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Quickly check
the source of the leak. If it is coming from the PTR
valve refer to section below
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Turn the water
stop cock off at the heater- this should stop or reduce
the flow of water
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Call Hot Water
Professionals on 13 21 13
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Turn the electricity
supply off to the heater. A switch should be located
at a switch board on the premises marked water heater
or similar
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Quickly check
the source of the leak. If it is coming from the PTR
valve refer to section below
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Turn the water
stop cock off at the heater- this should stop or reduce
the flow of water
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Call Hot Water
Professionals on 13 21 13
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First, establish
whether the water escaping is greater than expected
Normally water will gently discharge from this valve
when water is being heated
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Gently raise
the lever on the valve and gently lower the lever back
into position. Do this two or three times to clear any
obstacles
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If water flow
still takes place, turn the gas off at the heater. A
gas cock should be close to the heater and will require
only a half a turn to close it
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Turn the water
stop cock off at the heater, this should stop or reduce
the flow of water
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Call Hot Water
Professionals on 13 21 13
Call
13 21 13 For
More Details
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